Your crash test dummy for hospitality tech and digital transformation.
Thoughts and opinion across hospitality, travel technology, AI, and lessons learned the hard way.
— Harry Fielder
Writing
Recent Musings
Alibaba Just Made Hotel Inventory Open Source
Alibaba's travel platform just open-sourced its OTA inventory for AI agents. The protocol they used could reshape how hotels think about distribution.
Hyatt Builds an AI Discovery Tool. I Tried It. Didn't Like It.
Hyatt's new AI-powered search promises contextual discovery. In practice, it's a restricted wrapper that delivers generic results. The real question is why hotels keep building confined AI tools when consumers already have better ones.
The Existential Crisis Over Selling Time for Money
Every agency says they sell value. The reality is they sell time. What happens when AI makes the time part almost irrelevant?
Connected Systems with Disconnected Thinking
Hotels spend millions on technology but rarely have anyone connecting the dots. The result is a stack of powerful tools operating in isolation.
Two AI Giants, Two Very Different Bets on Hotel Bookings
OpenAI and Google are diverging on the question that matters most to hotels. One wants to own the full booking journey. The other seems willing to let go.
From Voice Note to Deployed App in One Commute
How a pipe dream about capturing car-time thinking became a fully autonomous AI development and content pipeline, and what it taught me about the real relationship between humans and AI.
Advisory
Work With Me
I advise hotel groups and hospitality brands on technology and digital strategy. Here's how I can help:
Fractional CTO
Strategic technology leadership for hotel groups and large independents
- A Strategic Technical Sounding Board
- Fractional Technical Advisor for Leadership
- Non Exec Director with Technical Expertise
Digital Transformation
Project-based technology change management that brings every department to the table
- Tech Stack Audit
- Procurement Support
- Connectivity Strategy
Speaking & Events
Keynotes, panels, and industry talks on hotel technology, AI, and the future of hospitality
- Conference Keynotes
- Podcast & Webinar Guest
- Panellist & Moderator
Free Tools
Useful Tools
Practical tools for hospitality and travel teams. No signup required.